Good Governance and Public Reform

Improving Public Service Delivery

Home / Development Pillars / Good Governance and Public Reform / Improving Public Service Delivery

Pillar Objectives

Strengthening public service delivery to be more responsive to citizens at the national and municipal level is a primary goal of Ihya Libya Vision 2023. To ensure that basic services such as security, water, food, sanitation, education, and healthcare are delivered to all communities, the role of the national government relative to municipal governments must be clarified. We must focus our efforts on fostering an attitudinal change in public service that values transparency and accountability to the citizens of the country.

Next Objective:

Increasing Transparency and Accountability

Transformation Projects for Improving Public Service Delivery

Transformation Project Profile


Transformation Project Objective

  • Help address the marginalization of certain areas in the country and ensure that allocation of resources takes into account historical injustices
  • Expand the accountability of local governments to comply with service quality standards
  • Provide local government entities with the resources and tools to effectively provide basic services to citizens

Transformation Project Profile


Transformation Project Objective

  • Implement customer registration, proof of identity systems, and smart identification cards to improve service accessibility and anticipate needs
  • Co-locate public service delivery offices to provide one-stop-shop access to services
  • Establish municipal hotlines and websites for accessing information and services
  • Enable citizens to self-manage affairs through online services
  • Establish a process to collaborate with citizens to understand needs and improve services

Transformation Project Profile


Transformation Project Objective

  • Clarify the legal framework to define the role of the central government and municipalities in planning, financing, and management of public functions
  • Ensure transparency in staffing, compensation, local administration, and service delivery
  • Enhance reporting and auditing mechanisms to improve financial accounting and increase transparency in public spending
  • Expand channels for citizen-civil servant communication for service improvement

Transformation Project Profile


Transformation Project Objective

  • Provide single window access to government information and services
  • Increase the ability to access government services via electronic channels, including telephones, mobile phones, tablets, and kiosks placed in central locations
  • Provide a directory of government agencies and a repository for open data releases
  • Provide access to government regulations, laws, plans, and initiatives

Transformation Project Profile


Transformation Project Objective

  • Decentralization, including substantial fiscal decentralization, facilitates local sustainable development throughout the country
  • Increase efficiency in determining the provision of services
  • Facilitate the mobilization of local resources in support of the development process
  • Curb extensive concentration of power by the central government

Transformation Project Profile


Transformation Project Objective

  • Clarify the mandates of institutions responsible for planning, coordination, and monitoring and evaluation
  • Require government agencies to establish planning, budgeting, coordination, and monitoring and evaluation divisions
  • Establish cross-sectoral planning groups
  • Strengthen the ability of government entities to analyze and incorporate economic, social, and other data into planning processes
  • Integrate municipalities into the development planning process